Team Leader – Due Diligence

February 27, 2024

Team Leader – Due Diligence


  • Standard / Permanent
  • CA-QC-Montréal
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In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal’s Top Employers in 2023. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal.

The position at a glance

In close partnership with Head of Due Diligence Canada, oversee the following Due Diligence teams and activities: 

Due diligence: As part of a comprehensive action plan to prevent money laundering and terrorist financing activities (anti-money laundering and anti-terrorist financing), the Manager Due Diligence ensures that all Customer Information Forms (Know Your Customer, KYC) are completed for both existing and new customers.

This includes a risk assessment that requires careful analysis of the client’s documents, which are managed through a central repository of KYC forms.

The incumbent coordinates with his team of analysts and controllers, the team in charge of the production system and other teams responsible for good diligence to obtain all documents required by internal and external regulations

The incumbent is responsible for the creation and supervision of all KYC documents, the timely transmission of files to a higher level of intervention and the timely completion of the KYC process. The scope of responsibilities will include US, Canada, Latin America and Mexico.

In partnership with the Group and the region

  • Implementation of applications and data migrations (GCARS/MAOS/FENERGO).
  • Align MAOS-related processes to regional and Group standards, including KYC and FATCA.
  • Analyze and propose business development options in the context of Group, regional and territory activities.

In detail 

  • The scope of responsibilities will include US, Canada, Latin America and Mexico 
  • Manage the KYC portion for client onboarding’s
  •  Assign operational tasks within the team, perform responsibility split and delegate tasks as appropriate
  • Develop and maintain good relation with internal stakeholders in order that outstanding issues are resolved in a timely manner
  • Build and maintain excellent working relation with other internal clients such as Legal, Risk and other Due Diligence teams
  • Ensure an appropriate analysis and escalation of issues to senior management
  • Coordination at the regional level and with the local compliance service to adapt global and regional policies and procedures to Americas requirements
  • Ensure the appropriate trainings are assigned to the team and the mandatory trainings are completed within required timeframe
  • Notify local Compliance/Financial Security when a client’s identity or document appears to be fraudulent or suspicious
  • Contribute directly to permanent operational control by identifying operational risks, applying and implementing procedures, ensuring the rigour, completeness and quality of controls, transmitting problems to management and resolving them through coordinated action plans

 Statistics and Metrics follow-up 

  • Daily control and analysis of the production for US, Canada, Latin America and Mexico
  • Monitoring implementation of enhanced KPI for US, Canada, Latin America and Mexico
  • Release weekly, monthly and quarterly reports to management
  • Review the existing indicators on a regular basis and suggest new ones when required

IT developments follow up 

  • Escalate as soon as possible the potential technical issues that could put the production at risk, affecting productivity, operational risk or client satisfaction.
  • Identify and evaluate the systems development’s needs. Take part in the ROI evaluation and follow up on prioritizations
  • Take part in the team’s projects (validate specification, perform tests, …)


  • In achieving its objectives, the Team Leader is responsible for the day-to-day management of a team of employees with different levels of experience and skills.
  • Make sure the team members are fully trained on their respective areas
  • Maintain a high level of cross training by proposing a solid and sustainable cross training plan within Client Engagement and Protection
  • Setting annual objectives for team members and provide feedback regarding their performance when required

·         The manager must ensure that his team knows and applies the policies and procedures established by the various functions at the Bank (Legal Affairs, Compliance, Credit, Finance, Front Office, Head of Desk and Head Office).

The strengths and skills that will help you succeed


  • University Degree in Finance or Business Administration or equivalent
  • 4-7 years experience in the Finance industry with exposure to KYC
  • Management experience recommended


  • Knowledge of banking products and legal documentation in the banking sector
  • In-depth knowledge of client information policies and requirements (KYC)
  • Excellent understanding of compliance rules in the banking sector
  • Good understanding of the structure of legal persons to be able to determine who are the real beneficiaries of a legal entity
  • Ability to propose improvements and enhance the services offered to the clients.
  • Delegating skills
  • Strong appetite for team management, ability to motivate.
  • Ability to build and maintain high collaborative work environment
  • Active listening, Excellent communication skills with internal and external clients
  • Strong Microsoft Office skills a plus
  • Bilingualism in French and English is required.
  • Spanish will be a plus


  • Respect and value each team member’s contribution
  • Act with integrity, accepting responsibility for actions
  • Proactive attitude
  • Excellent verbal and communication skills.
  • Excellent customer service skills
  • Rigorous and vigilant
  • Ability to manage stress, organization and prioritization skills.
  • Team management skills
  • Liaise with other Operation functions and other infrastructure groups to support a ‘one team approach’

Achieve a sensible work/life balance

What’s in it for you

In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements, such as remote working up to 50% and flexible working hours are available for most positions. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.

To find out more about our range of benefits, click here

What you need to know

  •  We will review candidates as they apply, so don’t wait to submit your application; 
  • If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. BNP Paribas will work with you to ensure that you are able to participate fully in the process; 
  • You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas’ office(s) is an essential function of this position; 
  • Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. These will be clearly mentioned in the qualifications of the position;

Diversity, Equity and Inclusion (DE&I) at the heart of our commitments

At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.

BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).

To learn more about our DE&I commitments, click here

About us

BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 65 countries, with more than 190,000 employees, the bank holds key positions in several areas of banking and financial services.

BNP Paribas’ mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.

Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.

With over 1,200 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.

Our certifications and partnerships

  •  Montreal’s Top Employers 2023
  • Canada’s Best Diversity Employers 2023
  • Women in Governance  – Parity certified –  Gold certification
  • Pride at Work Canada
  •  Rainbow Accreditation issued by Canada’s LGBT+ Chamber of Commerce (CGLCC)
  •  IndigenousWorks
  • Part of Les Affaires top 300 companies in Quebec
  • Synclusiv
  • Ready, Willing and Able 
  • Autisme sans Limites 

Do you want to discover other BNP Paribas offers in Canada?

Click here: BNP Paribas in Canada Our job offers

** Only selected applications that meet the requirements of the role will be contacted **

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