In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal’s Top Employers in 2025. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal. 

The position at a glance

Reporting locally to the Head of Automation Services in AMER and functionally to the Global Head of Automation Services in EMEA, the production Engineer will be accountable for the technical support as well as the  projects delivery for the Production and non-production platforms

Main activities of the Team 

In detail

Incident and Problem Management

• Ensures all incidents are correctly logged in the Bank incident management system with relevant details ﴾downtime, slowness etc.﴿ and ownership of their resolution.
• Ownership on the root causes analysis
• Liaises with upstream/downstream systems owners, Project and task management, Drives the technical projects from requirements gathering through to design, build and run phases. Ensures the projects get the right priority and budget in place.

Release and Change Management

• Make sure the releases follow standard SDLC practices leveraging the standard DevSecOps pipeline.
• End to End Release management from development environment to Production environments.
• Liaise with the dependent teams to ensure enhancements and bug fixes are prioritized and completed as appropriate.
• Coordination for Infrastructure change

Security and Control

• BCP/DR strategy, management, and testing
• Ensure platform is compliant with Security standards
• Review and make sure controls are accurate and done in time for the perimeter

Reporting

• Produce relevant consolidated reports and dashboard including meaningful KPIs on the following topics:

• Platform usage and capacity
• Main projects
• Team activity
• Contribute to Controls, Risk Assessments and various compliance requirements as needed.

Work Conditions 

• This position provides for standard working conditions in an office and a normal work schedule from Monday to Friday
• Participate to the global on Call
• Weekend activities on needed basis for DR, Platform patches and upgrade to be scheduled within the local team or globally if possible

The strengths and skills that will help you succeed

• Bachelor’s degree in computer science or equivalent work experience
• 7+ years: Industry experience.
• 7+ years: System administrator experience with CA AutoSys solutions (r12.1.x or before)
• Hands on experience managing the CA AutoSys/Workload Automation AE product line – Specifically AutoSys WAAE r12.1.x.
• Solid understanding of Linux / Windows shell and scripting.
• Familiar with Python and/or other scripting tools
• Exposure to relational databases and SQL. Familiarity with Oracle.
• Hands on experience of deployment and release management.
• Knowledge of ServiceNow Incident/Change/Request Management process is added advantage.
• Ability to work independently, as a member of a team but also to manage one
• Ability to balance workload and manage the responsibilities for the platform.
• Critical thinking/analytical skills.
• Excellent verbal, written and organizational skills.
• Proven ability to communicate complex information in simple terms.
• Ability to prioritize and manage urgent deliverables as needed.
• Demonstrated ability to work in high intensity situations maintaining attention to detail.
• Ability to negotiate with peer groups and business partners.
• Ability to speak or present information in confident, clear, concise direct manner to peers and Senior Leaders.
• Assertive and decisive character with excellent leadership and discussion facilitation skills.

Technical skills

• Hands on experience managing the CA AutoSys/Workload Automation AE product line – Specifically AutoSys WAAE r12.1.x.
• Solid understanding of Linux / Windows shell and scripting.
• Familiar with Python and/or other scripting tools
• Exposure to relational databases and SQL. Familiarity with Oracle.
• Hands on experience of deployment and release management.
• Knowledge of ServiceNow Incident/Change/Request Management process is added advantage.
• Ability to work independently and as a member of a team.
• Ability to balance workload and manage the responsibilities for the platform.
• Critical thinking/analytical skills.

Soft skills

• Excellent verbal, written and organizational skills.
• Proven ability to communicate complex information in simple terms.
• Ability to prioritize and manage urgent deliverables as needed.
• Demonstrated ability to work in high intensity situations maintaining attention to detail.
• Ability to negotiate with peer groups and business partners

*Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Professional working proficiency in English language is required

What’s in it for you

In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements are available for most positions. In-office presence is required a minimum of 3 days per week, one of which must be on a Monday and/or a Friday. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.

To find out more about our range of benefits, click here

What you need to know

Diversity, Equity and Inclusion (DE&I) at the heart of our commitments

• At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.
• BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).
• To learn more about our DE&I commitments, click here

About us

BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 63 countries, with more than 180,000 employees, the bank holds key positions in several areas of banking and financial services.

BNP Paribas’ mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.

Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.

With over 1,400 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.

Our certifications and partnerships

• Montreal’s Top Employers 2025
• Canada’s Best Diversity Employers 2025
• Women in Governance  – Parity certified –  Platinum certification
• Pride at Work Canada
• Part of Les Affaires top 300 companies in Quebec
• Synclusiv
• Ready, Willing and Able 
• Autisme sans Limites 
• LinkedIn Top Companies 2024

Do you want to discover other BNP Paribas offers in Canada?

Click here: BNP Paribas in Canada Our job offers

*** While the description above describes our ideal candidate, we encourage applicants to apply even if they do not fully meet the complete list of qualifications noted***

In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal’s Top Employers in 2025. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal. 

The position at a glance

RISK Independent Review & Control (RISK IRC) is a special unit within the RISK organization and reports directly to the Group CRO. The independent review arm of the department provides second line of defense for the use of various types of models and, accordingly, is in charge of model risk management. RISK IRC is composed of several Model Validation groups and a Model Governance team. The Model Validation groups are responsible for performing an independent effective challenge of the modelling choices in accordance with internal policies, procedures, and standards. Further, RISK IRC is an international team with presence in 9 countries.

In detail

• Conduct independent quantitative reviews of the AI models used within BNP Paribas – CUSO IHC in accordance with internal standards and regulatory guidance.
• Leverage existing expertise to validate AI models used by different groups, such as the Global Markets trading desk and the sales team.
• Identify and evaluate model risks (including performance, bias, and misuse) and recommend appropriate mitigation measures.
• Work with validation managers to develop an appropriate validation plan to provide effective challenge commensurate with the level of model risk.
• Work closely with BNPP Global Market data scientists to help BNPP be compliant with model validation requirements.
• Produce documentation of effective challenge process and materials to support committees in review and decisions.
• Assess ongoing model performance.
• Defend conclusions to management.

Minimum Required Qualifications:

• Advanced degree (Master or PhD) in Finance, Economics, Statistics, Computer Science, or any other related quantitative field. 
• 3+ years of experience validating or developing AI models related to quantitative research in finance, such as derivative pricing, asset price modeling, algorithmic trading, etc[FRP1] [FRP2] . 
• Solid quantitative, statistical and AI knowledge: predictive modeling, supervised/unsupervised learning, time series analysis, Natural Language Processing (NLP), and data science techniques. 
• Experience in integrating Generative AI into practical use cases, including LLM‑based chatbots, sentiment analyzers, and Retrieval Augmented Generation (RAG) pipelines.
• Programming experience in statistical or mathematical languages such as Python or R, and hands‑on experience with version‑control systems like GitHub.
• Experience with ML and NLP frameworks such as Tensorflow, PyTorch, NLTK and Gensim. 
• Experience producing high quality written technical documentation.
• Strong communication and synthesis skills in addition to critical thinking capabilities and passion for learning.
• Knowledge of the English language.*

*Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Professional working proficiency in French and English languages are required.

Preferred Qualifications:

In addition to the minimum requirements, it is desirable for the candidate to be able to demonstrate:

• Knowledge of the regulatory requirements (e.g. SR26-2).
• Familiarity with trading desks’ products and strategies.
• Experience in developing and working on real-world machine learning projects. 
• Familiarity with Frontier GenAI models (GPT, Llama, Mistral) and orchestration frameworks (LangChain and LangGraph).
• Knowledge of technical, ethical, and regulatory aspects of AI.

What’s in it for you

In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements are available for most positions. In-office presence is required a minimum of 3 days per week, one of which must be on a Monday and/or a Friday. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.

To find out more about our range of benefits, click here

What you need to know

• We will review candidates as they apply, so don’t wait to submit your application;

• BNP Paribas is committed to accessibility and inclusion. During the recruitment process, accommodation needs are available at all times for candidates. You will have the chance to make a request for an accommodation during your application.

• You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas’ office(s) is an essential function of this position;

• If you are applying and accepted to a position which requires working in/for the U.S. securities industry, you will be required to provide your fingerprints and undergo additional background checks by the FBI. BNP Paribas Securities Corporation is required to maintain a supervisory program over the conduct of its Associated Persons; some of your personal data will be transmitted to the United States of America and made available to US regulators. Please reach out to BNPP for additional information; or you can also find an overview here: 3110. Supervision FINRA.org

Diversity, Equity and Inclusion (DE&I) at the heart of our commitments

At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.

BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).

To learn more about our DE&I commitments, click here

About us

BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 63 countries, with more than 180,000 employees, the bank holds key positions in several areas of banking and financial services.

BNP Paribas’ mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.

Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.

With over 1,400 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.

Our certifications and partnerships

• Montreal’s Top Employers 2025
• Canada’s Best Diversity Employers 2025
• Women in Governance  – Parity certified –  Platinum certification
• Pride at Work Canada
• Part of Les Affaires top 300 companies in Quebec
• Synclusiv
• Ready, Willing and Able 
• Autisme sans Limites 
• LinkedIn Top Companies 2024

Do you want to discover other BNP Paribas offers in Canada?

Click here: BNP Paribas in Canada Our job offers

*** While the description above describes our ideal candidate, we encourage applicants to apply even if they do not fully meet the complete list of qualifications noted***

 [FRP1]Other interesting and relevant experience could potentially include advanced analytics, AI, or risk management.

 [FRP2]We can also mention something like this:
 Please note that other combination of qualification and relevant skills may be considered.

In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal’s Top Employers in 2025. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal. 

The position at a glance

The Senior Quant Analyst – Portfolio Management builds and maintains the SQL‑driven tools that power data‑informed decisions for active lending‑portfolio management and credit‑risk mitigation across North America. By supporting synthetic securitisation transactions and delivering clear visual insights, the role helps BNP Paribas create responsible, risk‑adjusted value for its corporate clients.

In detail

The team members are responsible of the following activities:

Work conditions: This position provides for standard working conditions in an office and a normal work schedule from Monday to Friday. This position requires little travel.

The strengths and skills that will help you succeed

• MSc in Financial Engineering or another quantitative discipline.
• The knowledge of English is required.*
• Minimum 5 – 7 years of relevant experience in quantitative finance, database development or credit‑risk analysis.
• Program in VBA, MySQL and Python to automate data pipelines and build robust analytical tools.
• Administer SQL Server and Oracle databases end‑to‑end, from data ingestion to production of reports and dashboards.
• Apply credit‑risk RWA calculations and modelling techniques to support risk‑adjusted portfolio decisions.
• Interpret Basel, Volcker and other regulatory requirements to ensure compliance of securitisation structures.
• Work with structured‑credit products, including balance‑sheet CLOs and synthetic securitisations, to provide actionable risk insights.
• Communicate clearly and responsibly with cross‑functional teams, delivering concise documentation and presentations.
• Take full ownership of the portfolio‑management database, ensuring reliability, accuracy and timely delivery of tools.
• Demonstrate a rigorous, supportive and collaborative mindset when solving complex problems.

*Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Professional working proficiency in English language is required.

What’s in it for you

In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements are available for most positions. In-office presence is required a minimum of 3 days per week, one of which must be on a Monday and/or a Friday. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.

To find out more about our range of benefits, click here

What you need to know

Diversity, Equity and Inclusion (DE&I) at the heart of our commitments

• At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.
• BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).
• To learn more about our DE&I commitments, click here

About us

BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 63 countries, with more than 180,000 employees, the bank holds key positions in several areas of banking and financial services.

BNP Paribas’ mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.

Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.

With over 1,400 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.

Our certifications and partnerships

• Montreal’s Top Employers 2025
• Canada’s Best Diversity Employers 2025
• Women in Governance  – Parity certified –  Platinum certification
• Pride at Work Canada
• Part of Les Affaires top 300 companies in Quebec
• Synclusiv
• Ready, Willing and Able 
• Autisme sans Limites 
• LinkedIn Top Companies 2024

Do you want to discover other BNP Paribas offers in Canada?

Click here: BNP Paribas in Canada Our job offers

*** While the description above describes our ideal candidate, we encourage applicants to apply even if they do not fully meet the complete list of qualifications noted***

In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal’s Top Employers in 2025. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal. 

The position at a glance

The Application Production Support is responsible and accountable for daily support and health of the production environment for multiple applications in the APS Functions portfolio. Such tasks include change, user request, incident, and problem management for the department. As required, functional support and user setup may be performed. The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor. Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an “as needed” basis

Coordinate, monitor and drive cross‑functional projects that identify, assess and remediate technology obsolescence and security‑vulnerability risks across the organization.

Also, accountable and responsible for three ITSM processes across all Securities applications: Incident, Problem and Change Management.

In detail

• Maintain a project‑level risk register for hardware, software and process obsolescence and for identified vulnerabilities
• Quarterly strategic planning for obsolescence roadmap.
• Monthly vulnerability remediation cycles aligned with patch‑management windows.
• Ad‑hoc project initiation when critical CVEs or end‑of‑life announcements arise
•  Define project charters that include scope, business impact, timelines, budget, success criteria and stakeholder map
• Track KPIs and produce regular status dashboards for senior management.
• Ensure Incidents, Changes and Problems are managed efficiently, economically and effectively by following 
• procedures and processes currently in place.
• Lead Major Incident calls with senior business stakeholders to provide incident resolution updates and collect business impact.
• Produce hourly business-oriented written communications to provide updates on ongoing Major Incidents.
• Hold process awareness sessions to increase the team’s visibility and position within the organization. 
• Produce business-oriented post resolution reports for Major Incidents. 
• Review and maintain process documentation.
• Produce and distribute meeting minutes.
• Produce periodic and ad-hoc reports on process KPIs, key achievements and next steps.
• Provide the required evidence for audit requirements and participate in audit meetings.
• Power BI proficiency & report creation based on the APS requirement
• Service now reporting.

Work shift: Monday to Friday. 12 PM to 8 PM

The strengths and skills that will help you succeed

• 5+ years’ experience in at least 80% of the Main Responsibilities bullets listed above along with Transversal project management
• Bachelor Degree or equivalent
• Professional working proficiency in English language is required.
• Professional working proficiency in English language is required.
• Expert knowledge in SQL queries (Sybase T-SQL mandatory, Oracle PL/SQL would be an advantage) and DBMS concepts (Sybase Replication Server would be an advantage)
• Expert knowledge experience of working in Unix environments and Shell scripting.
• Knowledge of Schedulers (Autosys, Control M), ETL tool (Datastage WTX) and file transfer tools (CFT) would be an advantage
• Power BI proficiency & Knowledge on AI
• Service now reporting proficiency with excel automation.
• Experience in monitoring tools (such as Dynatrace)
• SQL , UNIX , Shell scripting
• Knowledge of AI
• Knowledge of release or automation tools such as Jenkins, Ansible is a plus
• Experience in monitoring tools (such as Dynatrace) is a huge plus
• Strong communication skills (written and verbal)
• Good organizational skills
• Basic office software literacy (Microsoft Office, etc.)
• Professional attitude and good interpersonal behavior
• Autonomy and adaptability; must be able to take initiative and be proactive
• Global financial products knowledge, a plus
• Power BI and Excel reporting – mandatory

*Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Professional working proficiency in English language is required.

What’s in it for you

In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements are available for most positions. In-office presence is required a minimum of 3 days per week, one of which must be on a Monday and/or a Friday. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.

To find out more about our range of benefits, click here

What you need to know

Diversity, Equity and Inclusion (DE&I) at the heart of our commitments

• At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.
• BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).
• To learn more about our DE&I commitments, click here

About us

BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 63 countries, with more than 180,000 employees, the bank holds key positions in several areas of banking and financial services.

BNP Paribas’ mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.

Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.

With over 1,400 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.

Our certifications and partnerships

• Montreal’s Top Employers 2025
• Canada’s Best Diversity Employers 2025
• Women in Governance  – Parity certified –  Platinum certification
• Pride at Work Canada
• Part of Les Affaires top 300 companies in Quebec
• Synclusiv
• Ready, Willing and Able 
• Autisme sans Limites 
• LinkedIn Top Companies 2024

Do you want to discover other BNP Paribas offers in Canada?

Click here: BNP Paribas in Canada Our job offers

*** While the description above describes our ideal candidate, we encourage applicants to apply even if they do not fully meet the complete list of qualifications noted***

JOB DESCRIPTION

 

Title:   

IT Analyst Intern

Suggested title :

 

Department:                 

  

Choose an item.

Status :

 Choose an item.

Location :

Montréal

In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal’s Top Employers in 2025. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal.

Internship program

As an intern, you will benefit from a 4 month program that aims to give you the tools to develop yourself and discover your potential through customized trainings, networking sessions and transversal projects.

More information about the program available on our website:

BNP Paribas in Canada Students & Young graduates

The position at a glance

Placements could include but are not limited to:

Production & Support

• Monitor and troubleshoot critical business applications.
• Provide Level‑1/2 support to traders, bankers and internal users.
• Participate in incident, problem and change management (ITIL).

Development / Engineering

• Write clean code in Java, Python, C++ or .NET (team‑dependent).
• Contribute to new features, automation scripts and micro‑services.
• Use DevSecOps tools to improve release pipelines.

Cyber & Infrastructure

• Support identity‑access, vulnerability and security‑operations tools.
• Help keep our data‑centers, networks and cloud platforms secure and resilient.

Business Analysis / Integration

• Gather requirements from business stakeholders.
• Translate business needs into functional specs for developers.
• Test new releases and validate that they meet user expectations.

Quality & Automation

• Design and execute functional & performance tests.
• Build automated test suites to speed up releases.

Transversal Projects

Join cross‑functional initiatives (digital transformation, governance, budgeting) led by the CTO office.

Candidate Success Factors:

Candidates are measured on the following four performance drivers, which will dictate how individual impact is considered on the Americas platform:

• Results and Impact
  • Able to influence peers and team.
  • Demonstrates good judgement when making decisions of high complexity and impact.
  • Exercise appropriate autonomy in the execution and delivery of work. 
  • Responsible for driving outcomes, which have meaningful effect on team or department.
• Leadership and Collaboration:
  • Creates trust with colleagues.
  • Acts in leadership capacity for projects, processes, or programs.
• Client, Customer and Stakeholder Focus: 
  • Able to build relationships with a mix of colleagues and clients.
  • Interacts regularly with management and department leaders.
  • Demonstrates the ability to influence stakeholders at the team level. 
• Compliance Culture and Conduct: 
  • Takes full responsibility for personal actions and demonstrates courage in facing problems and conflicts.
  • Perceived as a person of high moral character; upholds corporate values and displays high ethical standards.

The strengths and skills that will help you succeed

Our internship programs are a springboard for college students to launch their careers through exciting and intellectually stimulating opportunities.

They are highly driven, intellectually stimulating, and crafted to build your real-world capabilities. To succeed amongst our teams, we look for those with a strong academic story, sharp analytical skills, and the ability to articulate ideas well, to clients and colleagues alike.

What’s in it for you

In addition to competitive compensation, hybrid work arrangements are available for most positions. In-office presence is required a minimum of 3 days per week, one of which must be on a Monday and/or a Friday. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.

What you need to know

Diversity, Equity and Inclusion (DE&I) at the heart of our commitments

At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.

BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).

To learn more about our DE&I commitments, click here

About us

BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 63 countries, with more than 180,000 employees, the bank holds key positions in several areas of banking and financial services.

BNP Paribas’ mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.

Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.

With over 1,400 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.

Our certifications and partnerships

Do you want to discover other BNP Paribas offers in Canada?

Click here: BNP Paribas in Canada Our job offers

*** While the description above describes our ideal candidate, we encourage applicants to apply even if they do not fully meet the complete list of qualifications noted***

In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal’s Top Employers in 2025. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal. 

The position at a glance

The Client Service Officer – is tasked with the following:

Acting as the main service contact for BNP Paribas Global banking clients (Cash and Trade) in the Americas with the objective of:

In detail

Follow the internal control framework to ensure reliability and traceability of the work done

• To provide daily servicing tasks with the highest possible level of customer service in mind:
• Offer a positive experience to the client
• Clearly understand client requirements to simplify requests 
• Reply to support requests
• Promote “Selfcare” to clients 
• To manage customer incidents: 
• Identify incidents and send alerts to the clients 
• Measure the impact of the incident and communicate them to the client
• Regularly communicate with client until incident resolution 
• Prepare post-incident report with action plan where appropriate 
• Highlight/escalate recurring incidents with improved “client experience” in mind
• Maintain expertise on all product lines (Cash & Trade) and systems applicable. Continually enhance and acquire new knowledge relating to relevant product offerings of BNP Paribas in line with any product enhancements and/or regulatory changes, ensure knowledge transfer within the team.
• Assist with projects in collaboration with Local IT, Cash Management and Trade product managers when required (example: new projects, UAT testing, etc.).
• Participation in department meetings and other activities of the bank as well as handle various tasks/projects which may be assigned by manager from time to time

N.B. – The chosen candidate must be available to work any of the various shifts at the discretion of the manager. (Shifts are: 8 hours between 8am to 8pm). Availability to work on Canadian and US Holidays and on weekends

The strengths and skills that will help you succeed

• University degree, preferably Bachelor in Business Administration or IT
• 5 years’ work experience in the field of banking operations/client service
• Professional working proficiency in English,French, language is required
•  Spanish and Portuguese – would be considered a strong asset 
• Proficient in MS Office (Word, Excel & PPT)
• Good working knowledge/understanding of Computers/Systems/Electronic Banking Platforms/ERP Systems
• Good working knowledge of Cash products (Payment Structure, SWIFT, etc.) and basic understanding of Trade products (LCs, SBLCs, BGs, etc.)
• Strong customer service skills
• Basic project management skills
• Highly effective communicator, written and oral, with good interpersonal skills
• Ability to work in a highly autonomous team environment with minimal supervision
• Ability to work with precision in a fast paced environment
• Resourcefulness and creativity 

*Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Professional working proficiency in English and French language is required.

What’s in it for you

In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements are available for most positions. In-office presence is required a minimum of 3 days per week, one of which must be on a Monday and/or a Friday. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.

To find out more about our range of benefits, click here

What you need to know

Diversity, Equity and Inclusion (DE&I) at the heart of our commitments

At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.

BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).

To learn more about our DE&I commitments, click here

About us

BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 63 countries, with more than 180,000 employees, the bank holds key positions in several areas of banking and financial services.

BNP Paribas’ mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.

Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.

With over 1,400 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.

Our certifications and partnerships

Do you want to discover other BNP Paribas offers in Canada?

Click here: BNP Paribas in Canada Our job offers

*** While the description above describes our ideal candidate, we encourage applicants to apply even if they do not fully meet the complete list of qualifications noted***