Application Production Support Specialist – Market and Financing Services

January 11, 2022
Employment contract
Standard / Permanent
Location
CA-QC-Montréal
Job / Mission
INFORMATION TECHNOLOGY
Reference
IT-010622-001-JDS
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At BNP Paribas Canada, it is our employees which make the difference… Our 75 nationalities are part of our diversity!

Do you like challenges, a structured framework, the prospect of optimizing and innovating? You are known for your originality and want a certain freedom to think while sharing your knowledge and ideas?

… Come help us contribute to the growth of our Canadian platform!

You will benefit amongst other things from:

  • Access to social volunteer and recreational programs, via our many Employee Resource Groups (ERGs)
  • Opportunities for career development through active internal mobility and our innovative training program: Canada Academy
  • A brand new workspace, flexible, comfortable and easily adaptable to your needs: remote work opportunities, standing desks, innovation lab., open meeting rooms and spaces

SUMMARY OF THE ROLE

The incumbent will act as Application Support for the Market and Financing Services (MFS) group of BNP Paribas in the US and will be in required to provide solutions to technical issues in a short time frame. The incumbent will support multiple Applications within the MFS suite and ensure Service Delivery per Business requirements and expectations

NATURE AND SCOPE

Under the guidance of the IT Support Leader, the incumbent will learn the basics of Securities Lending, Collateral and Cash Management, Dealing Services and FX businesses and how the systems supports the business activities. The incumbent will need to be able to react to live fire drill situations with the intention of contributing to the longer term avoidance of such issues through proactive system modifications and maintenance.

MAIN RESPONSIBILITIES

  • First point of contact for Business users on any production application failure or any question related to technical job supporting the day to day Business.
  • Assist Business to continuously provide a high quality service to our Clients and rapidly integrate evolutions of the business and IT systems.
  • Act as a liaison between Business user and any IT organization (local, global, internal or external groups, service providers or entities) to provide optimal response to any production issue that may impact business functions.
  • Guarantee the escalation of problems to the adequate IT organization (local, global, internal or external groups, service providers or entities) to ensure on-time resolution; manage priorities depending on the criticality of the requests and production failures.
  • Participate in the technical tests, internal meetings and regular reviews with the external service providers.
  • Participate as a technical contact for local projects and client on-boarding. Guarantee the reporting and file delivery technical setup for any new client on-boarding.
  • Be flexible with Support hours and to supplement Global support team for resolving any production related issues.
  • Coordinate Business Continuity exercises between BC team and the Business user groups.
  • Coordinate Disaster Recovery exercises between BC team, Business user groups, and any Industry initiated DR testing throughout the year.
  • Ensure proper and continuous documentation of key functions and processes.
  • Ensure proper training to continuously maintain relevant expertise and its evolution.
  • Maintains a relationship of trust with the IT support lean and project manager.
  • Contributes to and ensures that application support runs effectively.
  • Guarantees optimal working of the application, providing technical support and adhoc recovery plans.
  • Carry out light development/bug fixes related to SQL, scripting and reporting.

KEY SKILLS AND QUALIFICATIONS

  • Technical skills  required in:
    • C#, ASP.NET.
    • Advanced SQL using MS SQL Server platform.
    • MS Reports or similar reporting background.
    • Web Services (IIS Configuration and development).
    • Scheduling Software (Autosys, 24×7).
    • Versioning software (SVN or CVS equivalent).
    • Scripting language (Perl, VB Script, and JavaScript).
  • At least 3 years of experience in Application Support role in the financial industry.
  • Strong analytical, problem-solving, and conceptual skills.
  • Strong communication skills and being able to adapt his/her communication depending on the target audience i.e. Business Users, Internal/External Clients, Technical teams etc.
  • Ability to work with short deadlines and handle pressure.
  • Demonstrates initiative and is proactive.
  • Mature, self – motivated, enthusiastic and team player.

About BNP Paribas

With more than 200,000 employees in 72 countries, the Group serves nearly 32 million individual customers and 850,000 professionals, entrepreneurs, SMEs and large companies. BNP Paribas is a leading bank in the euro zone and a leading international banking player.

Did you know? In 2019, BNP Paribas named World’s Best Bank for Corporate Responsibility 2019

About BNP Paribas in Canada

With more than 900 employees, BNP Paribas Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.

A recruitment policy that promotes equality and diversity:

BNP Paribas is an equal opportunity employer. BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, and other protected status (Employment Equity Act).

Part of BNP Paribas dedication to diversity, multiculturalism and inclusion is clearly reflected on how we believe and live diversity and inclusion all together. As such, one of BNP Paribas’ initiatives is hosting Employee Resource Groups (ERGs) which are focused on equality of gender, sexual orientation and learning from other cultures. 

We can assist with access to job offers for people with disabilities who may be unable to use our career site – please contact us by email canada_recrutement@ca.bnpparibas.com  or by phone on 514-285-6000

Want to know more about the BNP Paribas Group?

https://group.bnpparibas/en/group

** Only selected applications that meet the requirements of the role will be contacted **